Support
We want to ensure your experience with 8th Paradigm is nothing but out of this world. Below are answers to our most commonly asked questions but don't hesitate to contact us if you need additional assistance, we're standing by to help.
Order Status
Returns
8th Paradigm stands behind the quality of the products we sell, and we truly hope you enjoy your purchase. We also understand that sometimes things donโt work out as planned. Thatโs why we offer you the option to return or exchange your merchandise within 30 days of order delivery. All items must be unworn (except for trying on), unwashed, and unaltered.
If the return is due to an error on our part (for example, the item you received is defective), we will take responsibility for all shipping costs related to the return. If the return is not due to an error on our part (i.e., you ordered it and then decided later that you don't want it), the buyer accepts full responsibility for all shipping costs.
Returns are processed within 3-5 business days after we receive your items. Refunds are issued back to the original form of payment used for the purchase, and you will receive a refund confirmation email. Note that it can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.
Need to submit a return or exchange?ย Click here.
Shipping
Free shipping on orders over $60.
Estimated delivery 5-10 business days* via standard domestic delivery.ย ย
- Shipping calculated at checkout
- Tracking details will be emailed to you when the product has been printed and shipped (2-3 business days)
- Orders may come in multiple shipments
- USA shipping only
- 8th Paradigm is not responsible for items outside of our control such as lost/damaged packages or shipping carrier delays
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7 โ 12 business days.
Cancellations/Amendments
All products are made to order and are quickly sent to production to expedite delivery.ย We will make every effort to cancel or amend an order but it is not guaranteed.
Wash Instructions
Machine wash cold
Tumble dry low
Inside out
Do not bleach
Do not dry clean
Do not iron graphic